According to a report, United Airlines gave a customer $10,000 in future travel credit because they removed her from a flight when her seat was broken. Nobody else on the plane was willing to accept $2,000 to leave (or maybe they weren’t offered)?
Involuntary Denied Boarding
The First Thing You Should Consider Doing When You Get To The Airport This Summer
United’s new policies may be a bit of overkill, but they can be very good for you as a customer.
Clarifying Some Important Facts On The Horrible United Airlines Situation
My Twitter feed exploded with folks who believe they have all the facts in the horrific situation that evolved on United Flight 3411. Given some of the comments, I thought it was important to clarify a few misunderstandings.
