Age Old Question: Should You Recline Your Airplane Seat?
A question that’s been around for decades has me thinking today….
Economy Plus
Help Me Help A Reader: Downgraded On Trans-Pacific Flight
What happens when the seat you pay for is broken? What should the airline do to make it right? Help out a reader by weighing in here.
Update: United Apologizes For No Air Conditioning And Rude Employee
There’s an update on the situation I reported on last week involving a United flight with broken air conditioning. In case you missed it, here’s the initial write-up on a customer who paid for Economy Plus seating, ended up with no air conditioning on…
United Says Your Ticket Doesn’t Include Air Conditioning
For those of you who missed the beginning of the story yesterday, you can read it here. The short version is a customer paid for Economy Plus on a long transcontinental flight from LAX to JFK. Before boarding United apparently knew the cooling was…
United Puts A Dent In Elite Family Travel Benefits
I’m not one of those guys that believe an airline forms a binding contract with loyalty members. I get that benefits will change over time and a big part of our “game” is finding the best way to leverage those benefits before they change….