Credit Card surcharge

Marriott’s New Brand Standard That Should Have Never Been Necessary

What’s the saying, one bad actor spoils it for everyone else?  There are over 5,600 Marriott hotels in the US and Canada.  There may be more than one bad apple, but only one hotel that recently made news for charging guests a 2% convenience fee to use a credit card.  I recall reading the original story and thinking how absurd it was.  I spent a number of years in the hotel industry.  We hated taking cash.  It was a necessary evil, but caused all sorts of problems.  Cash creates opportunities […]