Delta Air Lines has what some folks might call a “good problem”. In reality, this problem is causing frustration with many of the airline’s best customers, something we discussed in detail this week. For quite some time the domestic airlines ran very mediocre lounges in the US. The lounges were a quieter place for members to catch up on work or relax in between flights. Food offerings were meager as were drink choices. Delta set out to change that, and has done an excellent job. Massive renovations and staffing increases […]
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Your Airline Is Trying To Eliminate The Rules That Protect You
When you hop on a plane in the future, you might be faced with a different set of rules. That’s the way things look if the major US-based airlines get their wish.