Bad Manners

Does Excellent Customer Service Still Exist? What About Good Manners?

The flying experience can be so much more then getting from point A to point B.  With so many complications arising and service levels eroding generally, many people feel more like they’re boarding a flying bus than the upscale experience of my father’s age of flying.   I wanted to share the story of a day where travel plans went awry, and yet it turned out to be a great day for a number of reasons.  The story also includes a flight crew that made our day extra special in […]