Swan and Dolphin

Recent Experience Shows How Marriott Properties Treat Award Bookings Differently Than Paid Bookings

Since Marriott acquired Starwood Preferred Guest a few years ago, the number of paid stays I’ve had with Marriott have been steadily dropping.  It didn’t start out intentional, but I did find myself booking fewer and fewer Marriott stays .  I don’t go out of my way to avoid Marriott.  But, I used to go out of my way to stay with SPG.  As the years have gone by, a number of changes have caused me to continue moving business elsewhere. Marriott has been fairly intentional in establishing a loyalty […]