There’s not much that surprises me nowadays in aviation. I’m genuinely shaking my head here.
United Airlines makes a point of announcing on every flight that you can’t just pick a new seat in the Economy Plus section. The verbiage is something along the lines of “please contact a flight attendant who will be happy to assist you with paying for the upgrade”. I just assumed that all 3 of the legacy carriers did the same thing.
I Was Wrong
When I first saw Forward Cabin reporting on this last night, I though “Nah, that can’t be right.” It’s definitely not right. But, it is correct:
In yesterday’s notice to front line employees, there’s an interesting question posed and answered.
Here’s Why It’s Not Right
Those Main Cabin Extra seats are reserved for elite members and for folks who pay for them. Letting customers upgrade creates a crappy customer experience after take-off. “Hi, is that seat taken? Can you move your stuff so I can sit there?”
American Airlines will begin offering free drinks to customers in Main Cabin Extra. So, the quicker I decide to vault forward to an empty seat, the more free drinks I get?
I’m literally flabbergasted that American is willing to let people poach empty seats so they don’t have to ask employees to do their job. Instead of trying to maximize revenue for that last seat, they’d rather turn a blind eye.
The only way I could see this decision being “right” is if the loads in Main Cabin Extra prior to take-off are so high, that virtually nobody gets the chance to self-upgrade.
I’d love to understand why I’m wrong here. I just think this sends a bad message to employees about foregoing revenue while also incurring additional costs (giving away free drinks).
The post American Airlines Will Allow You To Upgrade To A Seat With More Legroom For Free. Who Knew? was published first on Pizza in Motion