United Airlines has been handing out day passes to their United Club domestic US lounges for years. On top of giving them away to folks like co-branded credit cardholders, they also have partnerships with brands like Hyatt where single visit passes are given to members.
The lounges have become quite crowded in certain cities. With a variety of folks who have access via paid membership or Star Alliance partnership, empty lounges aren’t something you’ll see very often.
United recently started digitizing the one-day passes to cut down on folks selling them. Now, it seems they have another strategy to control crowds in the lounges.
This is not the first time I’ve seen one of these signs. This one was at the Concourse D lounge at Dulles Airport. I didn’t have time to pop my head in last night to see if there’s any new construction, but there wasn’t as of a couple of weeks ago.
Even if there is some construction, I’m not sure why a day pass should be treated any differently than a paid membership. For clarity, I have a paid United Club membership. I don’t think I’m any more entitled to a seat than anyone else who has access to the lounge.
The Final Two Pennies
If United miscalculated and has an over-crowding issue, they shouldn’t be penalizing customers. If someone received a day pass they should be allowed into the lounge, barring a fire code issue.
What’s your opinion? Should a paid membership have access before a complimentary day pass?