It might be a bit of a buzz kill to folks that want to pick a fight with me on this, but I really don’t have a huge issue with what she said. I’m a big fan of free speech and respect people’s right to express their opinions. And, I’ve seen a lot worse opinions than these. But, in the professional world there are often ramifications to your actions. And, Lucky’s idea is just a bit nuts. But, full disclosure, I did kick in a few bucks for grins.
Shortly after I posted, someone who works for me in a position where she interacts with social media on a regular basis sent me a note. She understood that if she insulted our customers on her private Twtiter account, I likely wouldn’t be pleased by those actions.
But, a bad story turned good.
First, as Gary pointed out in his update, she apologized.
Good for her. Right move, diffuse the situation. Move on. But, on top of that, I got word that Boarding Area had jumped in the mix this morning and has donated $500 to Komen, a big partner of American Airlines, as a way to turn bad thoughts into good ones.
That’s pretty cool! People say things all the time that they wish they could take back. Think Joe Biden. Heck, I do it so often I’ve lost track. I’m not sure if that’s the case here and the spokesperson would rather have the comments back, but I’m happy to see the awareness on this issue sparked some charitable giving.
And, I heard a rumor that there might be a bit more charitable action related to this in the works. Stay tuned….