Who should be allowed into United Club lounges? The answer might be more complicated than you think.
United Airlines is now streamlining international trips by delivering mobile boarding passes to customers via their mobile app. It’s not for all international flights, but should still make a big difference.
Basic Economy is the latest customer UN-friendly creation to come out of Scott Kirby’s lab. While not totally his making, he’s spent enough time pumping it up with steroids. The product being rolled out still needs to be tweaked. And, some more attention needs to be spent on how to make more money off the most loyal customers.