I got a chance to check out the new food offerings at the United Club in Las Vegas a couple of days ago. Is it worth a visit?
Basic Economy is the latest customer UN-friendly creation to come out of Scott Kirby’s lab. While not totally his making, he’s spent enough time pumping it up with steroids. The product being rolled out still needs to be tweaked. And, some more attention needs to be spent on how to make more money off the most loyal customers.
United Airlines appears to have their attention focused in the wrong place. They’re in the process of rolling out cuts to domestic first class meal service. United wasn’t winning any awards on catering before these changes. And, some of their menu choices as of late have been questionable.
Amazon Echo has underperformed since it launched. It’s a nifty speaker, but I can’t say I rely heavily on it. That being said, I like the new features being rolled out today for travelers.
Basic Economy fares continue to spread to more markets. That means more frustrated customers. American Airlines made an announcement that makes things better for customers. That’s a welcome change.
This was my first time flying Austrian Airlines but I hope it won’t be my last. I redeemed United Airlines MileagePlus miles for 4 business class seats for our family’s return trip from Europe.
The seats, service and meals all exceeded our expectations. I’ll cover all of these areas in detail along with plenty of pictures. I’m happy to answer any questions about Austrian Airlines’ business class product.