Hyatt Hotels

A Big Change At Hyatt Reinforces The Difference Between Membership And Loyalty

Last week was a bit of a stunner for me.  I was sitting in a meeting in Des Moines, Iowa.  It was late in the day and I’d been ignoring my e-mail a bit as the presentations stretched on.  We hit a bit of a lull and I looked down at my phone to check e-mail.  Then, I stood up and walked out of the room. I had received an e-mail that Jeff Zidell, the guy responsible for the Hyatt loyalty program, was leaving the company.  My first thought wasn’t, […]

Hyatt Makes A Change To Diamond Suite Upgrades, And It’s Not Good

Hyatt Gold Passport has taken great care of me over the years as a Diamond member and I truly love the Diamond Suite Upgrade awards they dole out each year.

But, they’ve announced a change in how those upgrade awards are implemented, and it’s not a positive change for Diamond members. Find out what you need to do know before the change goes into affect next month.