Hyatt recently changed two hotel categories after they announced their annual category changes. Is their announcement a change in strategy?
When I read the reports of other bloggers about their conversations with the new head of loyalty at Hyatt, I thought I needed to take a different tact. Since most people spoke to him around the same time, the questions were similar. Will there be changes to the mid-tier? What about the expiration dates on free nights?
I chose to try to engage Mark on core values, vision for the program. I avoided too much in the way of defining one benefit or change. After one week on the job, there just aren’t likely to be concrete answers on very specific issues.
I enjoyed my conversation with Mark. Whether we learned a lot of new information is up to you to determine.
Hyatt telegraphed this move a little bit. They’ve been open to exploring new channels of hotel loyalty. Hyatt has also made interesting acquisitions like Miraval. So, what can we expect from Hyatt’s foray into the world of vacation home rentals?
Hyatt Gold Passport was run by Jeff Zidell for the last decade. He’s the only head of the program I’ve known. He left Hyatt recently, and now Hyatt has selected the next person to lead the team forward on World of Hyatt.
The Best of the Rest is my effort to summarize all the travel/miles & points stories that interested me on a daily basis but didn’t have time to write about in length. Culled from over 100 blogs/authors I follow, some are passed along without comment, while I add my analysis to others. This is your shortcut to find out what’s going on in the travel world without having to read dozens of travel blogs to get all the best info.
Last week was a bit of a stunner for me. I was sitting in a meeting in Des Moines, Iowa. It was late in the day and I’d been ignoring my e-mail a bit as the presentations stretched on. We hit a bit of a lull and I looked down at my phone to check e-mail. Then, I stood up and walked out of the room. I had received an e-mail that Jeff Zidell, the guy responsible for the Hyatt loyalty program, was leaving the company. My first thought wasn’t, […]