Hilton appears to be changing award pricing without bothering to tell customers. What’s your opinion? Is Hilton the Delta of hotel loyalty?
How do you feel about the recent Hilton Honors changes? Do they make you more likely to stay with Hilton or do your loyalties lie elsewhere? Are they more competitive now than Marriott, SPG or Hyatt?
Hilton Honors loyalty members should be pleased with changes announced today. There’s lots to digest. While it’s mostly good, it’s probably not as good as advertised. But, it’s not as bad as I might have expected.