It’s a bit of a crazy time for air travel right now. When a United passenger was dragged off an airplane earlier this year, it seemed like an explosion of incidents started hitting the news. But, where’s the root of the problem? Is someone at the airlines telling employees they should cancel passenger tickets when the customer does something they don’t like? Or, is management focused on other areas? A recent New York Times article suggests the latter. Top airline executives are financially rewarded for profitability. Short term profitability at […]
It takes a lot to blow me away when it comes to travel perks. I was literally shocked at how good my meal was in Flagship First Dining. And, it wasn’t just the quality of the food. American Airlines really sets themselves apart with this introduction.
I got to sneak into the American Airlines Flagship Lounge at JFK during their soft opening. The new space is unrecognizable compared to the previous space. It’s much larger with significantly upgraded attributes throughout.
Basic Economy fares have now spread across all 3 of the legacy carriers. American Airlines and United Airlines took a harsher path than Delta did, taking away even more benefits than Delta did. Is this the beginning or the end of the latest round of cuts customers will have to endure?
Cheap flights for summer travel (and through the end of the year) from major cities like Los Angeles, San Francisco, Boston, Miami and more to a handful of European cities. A quick connection gets you anywhere else in Europe.
If you’re taller than me, you’re probably not going to like the latest changes the airlines are planning. Air travel is about to get a bit less comfortable for all of us. Given all the negative changes over the last few years, that almost doesn’t seem possible.
Congressional leaders were clear in testimony earlier this week. The airlines need to work to improve customer service or congress will act. Nobody, including members of congress, wants congress to try to solve the current negative climate of customer service.