Air conditioning

Update: United Apologizes For No Air Conditioning And Rude Employee

There’s an update on the situation I reported on last week involving a United flight with broken air conditioning. In case you missed it, here’s the initial write-up on a customer who paid for Economy Plus seating, ended up with no air conditioning on a long flight from LAX to JFK and was then refused a refund of the money she paid to upgrade to Economy Plus.  The customer is a TV personality.  I saw one of her tweets and wrote about it shortly after she got the word from […]

United Says Your Ticket Doesn’t Include Air Conditioning

For those of you who missed the beginning of the story yesterday, you can read it here. The short version is a customer paid for Economy Plus on a long transcontinental flight from LAX to JFK. Before boarding United apparently knew the cooling was not working in that section of the plane, since the flight attendant told the passenger about it upon boarding. United denied her request for a refund of just the upgrade portion of her fare since she sat in the seat for the flight. The plane was […]