Miles And Points

A Big Change At Hyatt Reinforces The Difference Between Membership And Loyalty

Last week was a bit of a stunner for me.  I was sitting in a meeting in Des Moines, Iowa.  It was late in the day and I’d been ignoring my e-mail a bit as the presentations stretched on.  We hit a bit of a lull and I looked down at my phone to check e-mail.  Then, I stood up and walked out of the room. I had received an e-mail that Jeff Zidell, the guy responsible for the Hyatt loyalty program, was leaving the company.  My first thought wasn’t, […]

Hotel Bartenders Steal $1MM, Don’t Change Southwest Flights And Another Family Kicked Off A Plane For Something Stupid

The Best of the Rest is my effort to summarize all the travel/miles & points stories that interested me on a daily basis but didn’t have time to write about in length. Culled from over 100 blogs/authors I follow, some are passed along without comment, while I add my analysis to others. This is your shortcut to find out what’s going on in the travel world without having to read dozens of travel blogs to get all the best info.