Call it my not-so-dirty little secret. I’ve been cheating a bit on Hyatt and Starwood Preferred Guest with some Hilton hotels.
I was given top-tier Hilton Diamond status as part of a promotion a few years back courtesy of my American Airlines Executive Platinum status. I ignored it for a while. Lifetime status was within reach at a couple of different chains, so I focused there. I finished up lifetime SPG Platinum first. Then, earlier this year I finished up lifetime Hyatt Diamond (now Globalist) status.
I’ve been pondering what to do with hotel status going forward. And, as part of that pondering I’ve been doing a bit of wandering.
I have a handful of stays at Hilton properties. I can’t say I’ve been overwhelmed with the quality. In fact, some of the properties have been decidedly sub-par. But, there have been a few nice bits along the way.
For starters, I think Hilton’s version of digital room keys is as good or better than any other chain. I plan to do a follow-up post on that, but it really works well.
Then, on a recent stay at the Hilton Chicago O’Hare, I got a simple text message a few minutes after checking in:
Sometimes Low-Tech Is Good Enough. Even Great!
It’s such a simple thing. Yet, it was perfect. Hotels commonly call my room or leave a message on the room phone asking me how my stay is. I largely ignore those calls and voice mails. They just don’t feel very effective.
Maybe I’m making too much of a simple text message. But, I’m much more likely to answer a text message. And, in this case, it was an easy way to ask for a few pillows. I know some chains have started rolling out the ability to request items via their app. This is definitely a step in the right direction. But, more communication channels is always a better option.
And, something as simple as a text can be enough to get the job done.
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