I was just reading on View From The Wing that the DOT decision is out on the mistake fares United was offering a couple weeks ago for dirt cheap travel from the UK to points abroad.
Gary notes that the DOT essentially ignored parts of their own rules to side with United here (which may ultimately be the correct decision):
It’s because they don’t like consumer actions that they came to this decision (‘contributed to this decision’) rather than that the rules don’t actually apply to fares ‘not marketed to US consumers’. They’ve basically given up the game here: without this contributory factor, DOT wouldn’t have viewed the rules the way that they did.
The DOT rules don’t talk about or attempt to divine consumer intentions, they are straightforward rules that an airline have to honor tickets for which they’ve taken payment.
He goes on to mention that there may be unintended consequences of this ruling further down the road.
I’ve read through the determination that the DOT posted (found here) and would add the following comments:
The determination notes:
The mistaken fares appeared on a website that was not marketed to consumers in the United States. In order to purchase a ticket, individuals had to go to United’s Denmark website which had fares listed in Danish Krone throughout the purchasing process.
To ensure that the Office’s determination that United is not required to honor the mistaken fare is available to all affected consumers expeditiously, the Office is placing this notice on its website rather than responding separately to each individual who has contacted the Department. The Office has also agreed that United may choose to post information about its handling of this incident in a prominent location on its website instead of providing individual responses to consumers who submitted an inquiry to United or the Department regarding this matter. We believe that posting of information by the Department and United is the best course of action as it offers the most effective means of reaching as many consumers as possible at the same time.
The post DOT Rules In Favor Of United on The “Krone Krime” Fares was published first on Pizza In Motion.
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