Year-End Hotel Status Review

It was a long year of hotel nights.  And, while the dust remains to settle on the posting of my last hotel stay, I’m supposed to finish with enough nights to maintain my Hyatt Diamond status as well as Starwood Preferred Guest Platinum status at the 75-night level.  I was hoping to travel less this year.

I ended up spending less total days away from home but taking more trips.  It was a pretty exhausting year of travel. I value both programs, but I thought I would include some analysis of my stays the past year to gauge where I should be putting my business next year. First, a breakdown of each program and related stays:

Hyatt Gold Passport (Diamond Status):

I ended up with 37 stays and 62 nights.  That’s down from 51 stays and 83 nights last year but still well North of the qualification requirements for Diamond status (25 stays or 50 nights). Diamond status comes with a bunch of perks, the most valuable for me being the 4 Diamond suite upgrades that you can use to upgrade on most paid rates at most properties.  I’ve found the availability for these to be quite good.

So, where did I stay with Hyatt this year?  I was curious to look back at my list.  Where applicable, I noted where I got upgraded to suites, since that’s one of the more valuable benefits for me:

Vdara Las Vegas (upgraded to Penthouse Suite)

Status Review

Hyatt Regency Denver Convention Center (almost always upgraded to a suite here on numerous stays)

Hyatt House Denver Airport (not a big upgrade, but they usually upgrade me from a studio to a 1BR)

Hyatt Place Denver/Cherry Creek

Grand Hyatt Tampa Bay (upgraded to Presidential Suite)

The Driskill (upgraded to Governor’s Suite)

Status Review

Hyatt Regency McCormick Place, Chicago (upgraded to Skyline Suite)

Hyatt Chicago Magnificent Mile (upgraded to Executive King)

Hyatt Union Square, New York (offered upgrade but needed connecting rooms)

Status Review

Hyatt House Miami Airport

Hyatt Place LAX/El Segundo

Hyatt French Quarter (upgraded to Junior Suite)

Hyatt Place Portland Airport

Hyatt Regency Santa Clara

Grand Hyatt San Antonio (used suite certificate for hospitality suite)

Grand Hyatt Denver (upgraded to club room)

Hyatt Regency San Antonio (upgraded to Atrium Suite)

 

This list is a solid reminder that I have a lot of hotel reviews to catch up on since most of these were new properties for me this year.

As you can see, I did very well getting upgraded to suites (where available).  I hear other members of the Hyatt Gold Passport program say they never get suite upgrades unless they use a certificate.  I have certainly not found that to be the case.

I also made a decent amount of progress towards Hyatt lifetime status, finishing the year a few points shy of halfway.  Hyatt currently requires $200,000 in lifetime spend to achieve lifetime Diamond status.  I don’t actually know anyone that has achieved it due to the lofty revenue requirement.  I’m hoping to join that club at some point.

Starwood Preferred Guest:

My Starwood numbers were 36 stays and 77 nights.  Those numbers are a bit misleading, as Starwood gives credit for multiple rooms at the same property.  I only had about 18 total stays through the course of the year but almost all had multiple rooms.  The list (with suite upgrades in parentheses):

The Equinox Golf Resort & Spa, Vermont (review coming, we just got back from this property)

Sheraton Mahwah, New Jersey

Aloft Denver International Airport

Westin Denver Downtown

Aloft Winchester (mattress run)

Sheraton Harrisburg Hershey (upgraded on one of two stays at check-in)

Four Points by Sheraton York, PA

Westin Playa Bonita Panama (upgraded ahead of time without use of suite night awards)

Status Review

St. Regis San Francisco (quasi-upgraded when the power went out.  Epic fail)

Sheraton Grand Sacramento

Westin Mount Laurel, NJ

Aloft Richmond West, VA

Sheraton Gateway, LAX

 

For me, definitely a tale of two cities.  The Starwood Preferred Guest program was mostly an epic fail for me this year.  I achieved Platinum status and with 100 nights last year earned an Ambassador, one of SPG’s new perks.  In the first half of the year, I derived almost no benefit from the Ambassador service.  My contact was pleasant, respectful and friendly, but was obviously not a determining factor in many of my stays in terms of earning suite upgrades.

Additionally, a lot of simple requests were missed this year, including requests for cribs during 5 stays.  Requesting connecting rooms was like asking the Pope to embrace abortion.  Couple that with the power failure we experiences at the St. Regis San Francisco and the first half of the year had me very disappointed in the SPG program.

I was given a new Ambassador for the second half of the year and we really hit it off.  He was able to get us connecting rooms confirmed at The Equinox for a family stay at the end of the year when the property was virtually sold out.

But, even a better Ambassador still has me wondering what 2014 will hold for me with SPG.  I still have the vast majority of the suite night awards I was given last year because I’ve been unable to redeem them.  Sure, SPG extended the expiration date of them until April.  But, I doubt I’ll be in a position to use them in that time period either.

SPG has some truly aspirational properties.  But, the application of benefits is still very inconsistent in my experience.  Late check-out has always been a benefit that members have to fight for, though I didn’t have a need for it in 2013.  The new breakfast benefits are still being applied inconsistently here and there, though things have improved.  It also took me 3 months to get points posted correctly for one of my stays and I’m still not sure it’s correct now, I just gave up trying.

I ended the year with 421 nights lifetime and 7 (might be 8 as of tomorrow) years as a Platinum member.  That means only 79 more nights and 2 or 3 more years as a Plat to earn lifetime Platinum status.  I’ll certainly work to achieve that over the next couple of years.

Summary

I traveled less this year than I did last year, and I’m thankful for that.  2013 was an amplification of 2012, where Hyatt was better than Starwood in many fashions.  Starwood still has plenty of aspirational properties but they don’t strike me as the leader they once were.  The bloom has fallen off the rose from their program improvements in 2012, partly due to lackluster application of those benefits.  And, frankly, the suite upgrade percentage this year for me was abysmal.

My plan for 2014 is to re-qualify for both Hyatt Diamond and SPG Platinum.  However, I’m going to give some thought early in 2014 as to whether I want to shoot for 75 or 100 nights again with Starwood.  Hyatt is consistently eating Starwood’s lunch when it comes to delivering my benefits and that’s something I can’t overlook.

Where are you staying in 2014?

How different were your 2013 experiences from mine?

 

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13 Comments

    1. Sam, the lion’s share of my stays in 2013 were revenue. In the past, though, I’ve seen larger upgrades on award stays at places like PH Washington, DC. Hyatt Union Square offered me a very nice upgrade on my award stay but I needed to have connecting rooms and they don’t have a suite with a connecting room. So, overall good but not a lot of results to report. You?

      1. I’m currently an IHG Platinum with about 30 stays per year. Due to the size of Hyatt’s footprint compared to IHGs, I might have trouble reaching Diamond, but was considering switching most of my business over and then doing a few mattress runs if needed in 2014. I would really value the award redemption at top-tier properties, though, as Chase UR points became less valuable to transfer to United.

  1. Your SPG experience matches my Hyatt experience. Unable to use suite upgrades, garbage rooms as best available on property (see the one Ben got originally that night be blogged and double upgrades at andaz 5th) etc. Only one suite upgrade on non suite cert use on stay 5 of 8 at Hyatt Greenwich. Less than thrilled with my first year as Hyatt Diamond. Hoping this next year delivers.

    1. Tenmoc, I’ve had fairly poor experiences at Hyatt Greenwich, to the point that I stopped staying there. Not saying that excuses your treatment. If I stayed frequently at Hyatt Greenwich I would run away from Hyatt as well.

  2. Greenwich is one of our better experiences with the brand.
    Andaz 5th was our first stay as diamond. And that was terrible. Other so so ones were the Grand in NYC, Fairfax, and Reston. In fact i’ve stopped booking Reston as the closed club points are not worth the hassle and price increases.
    As you know we’re essentially next door to the Greenwich Hyatt, so for us it mattress run material only. We almost always actually do stay, and the treatment has been pretty good. Only issue is they fairly consistantly charge us for breakfast even though club is closed AND we’re on a AAA breakfast rate. Always reversed, when we catch it. But still a hassle.

    Only good treatment and certainly nothing excellent is the Park Hyatt DC. Never a suite upgrade there and this last time although everything else including the room was better, the check in girl acted like “what are you doing in my hotel” with us. I was in jeans and tshirt, but still no excuse.

    Only tried to apply one suite upgrade as almost all my stays at 1 night. That failed.

    Looking forward to a better year.

    1. Tenmoc,

      Interesting to compare notes. Andaz 5th and PH DC are two of my favorite Hyatts in the US. I agree Reston is not a stellar property. It’s a potential MR property for me but I tend to avoid it. Sounds like my experiences with Greenwich mirror yours with Reston. 🙂

  3. I do find this curious – I’ve been a hyatt diamond for 4 years and have never been offered a suite upgrade without using a certificate. Not once in four years. It doesn’t really bother me since almost all my revenue stays are when I’m alone for work and a suite isn’t particularly valuable, but I do think the difference is interesting.

  4. Did you know that there is a short cut to Starwood Gold status with just one stay in Asia-Pacific? It comes in handy for everyone who will loose status in March. We outlined it a couple of weeks ago (just search for Starwood Gold on mightytravels dot com)

  5. Hi, I was thinking about trying out Equinox for the first time; I’m SPG Platinum and traveling with my two daughters. Did you go with your family, and if so, how was the space in the room with a rollaway (or did you get a suite)? Any brief information would be helpful, or the upcoming review you mentioned above would be even better 🙂

    1. Keith, I’m running behind writing the review. We definitely enjoyed our trip and did go with our family. I’m happy to give you the full lowdown ahead of the post. Why don’t you e-mail me at ed -at- milepoint dot com and I’ll answer any questions you have.

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