AA and HP have agreed that HP will not be building a custom solution for AA’s new passenger services system. Maya Liebman, whom I know and respect, said in part:
“I think we have tended to create our own thing not necessarily because it’s more cutting edge, but because a lot of times we believe we feel that we are so unique and have such unique needs compared to everybody else that the only way to fulfill those needs and those requirements is to do it ourselves.
“That was really the decision we were faced with – did we want to make the investment of all the time and resources and money associated with building something, or could we leverage something that was already built that other people had already made the mistakes and put in all the sweat equity associated with building it?”
Anything earth shattering here? Not in terms of new info, but I think it’s refreshing for a legacy airline to admit they have had a change of heart and made the wrong decision. Some of the most successful companies in the world admit to colossal failures and learn from them (see: Apple). That has generally not been the case with the airlines.